Full Exclusion List

For the safety of our staff and the protection of your property, Klean Bean Collective does not clean or handle the following:

1. Biohazards & Bodily Fluids

• Blood, urine, feces, vomit • Pet waste or litter boxes • Pest infestations • Hoarding situations (assessment required) • Used needles, sharps, or medical waste

2. Mould

• Significant or black mould infestations • Hidden mould in wall or ceiling cavities Note: Small amounts of surface mildew may be cleaned upon assessment.

3. High-Risk Fixtures & Delicate Items

• Chandeliers or specialty light fixtures • Ceiling fans beyond safe reach (over 2m without proper access) • Air conditioning interiors or filters

4. Special Materials

• Antique furniture or delicate décor (unless pre-approved)

5. Windows & Doors

• Exterior window cleaning • Flyscreens or flywire doors • Sliding door tracks (vacuumed only unless otherwise requested)

6. Electronics & Appliances

• Inside ovens (unless part of an add-on service) • Behind or under major appliances • Inside of electronics (e.g., printers, computers)

7. Outdoor & Maintenance Tasks

• Roofs, gutters, or exterior surfaces • Landscaping or garden maintenance

8. Heavy Lifting

• Staff may not lift furniture/items over 16kg alone • Maximum lifting limit: 25–30kg (team lift only)

9. Hazardous or Unlicensed Tasks

• Asbestos, lead, or chemical handling • Unknown or strong industrial substances • Disposal of hazardous materials (e.g., paint, batteries, solvents)

10. Non-Cleaning Services

• Repairs or installations • Post-construction debris removal (unless part of a booked service) • Dead animal removal or wildlife cleanup

11. Other Exclusions

• Fireplaces (interior or ash removal) • Silicone or grout remediation • Odour removal services