Your first clean includes a welcome call and a service overview to ensure everything is tailored to your needs. After the clean, we’ll send a follow-up message within 24 hours and leave behind a “Welcome Bean” pack with a feedback QR code.

We stand by our service guarantee. If you're not satisfied with any part of your clean, please contact us within 24 hours. We'll offer a free re-clean within 48 hours, as long as the issue is reasonable and within our service scope.

For health and safety reasons, we do not clean:

· Bodily fluids, pet waste, or biohazards

· Pest-infested or hoarding sites

· Extensive mould (we can clean minor surface mildew only)

· High-risk fixtures, delicate antiques, or outdoor areas

View our full Exclusion List for more details

Not at all. In fact, it is preferable for the house to be unoccupied. This allows our technicians to work without disruption and deliver the high standards our customers expect. However, we understand that many clients work from home, so we kindly ask that you are mindful of any noise from our equipment.

Many clients choose to provide access instructions in advance. Rest assured that your privacy is a top priority. Our team is professional, discreet, and fully trained in confidentiality.

Yes. We prioritise eco-friendly, low-toxicity cleaning products that are safe for children and pets wherever possible. We are also happy to provide a full chemical list on request.

Absolutely. All team members are fully trained in Klean Bean's procedures, safety standards, and service expectations. We take great care in your home. If any damage occurs, it will be documented and reported immediately. We are also fully insured, and all staff undergo police checks.

Please notify us at least 48 hours in advance.

· Cancellations within 48 hours incur a 50% service fee

· Same day cancellations, denied access or property power loss may result in the full fee being charged if the timeslot is unable to be filled

To cancel or reschedule, just call or email us.

Never without your permission. We may request consent to use before and after photos for promotional purposes, but only with written approval. Your privacy is always respected.

We do our best to provide consistent staff for regular clients. While it can't be guaranteed every time, we prioritise team continuity wherever possible.

It helps if personal items and clutter are tidied before we arrive. This allows us to clean more thoroughly and efficiently. We’ll guide you based on your booking type if needed.

Yes! We offer gift vouchers and can create custom residential cleaning packages. These make a thoughtful gift for elderly loved ones, busy families, or anyone needing extra support, such as post-hospital recovery or life transitions