Everything you need to know

Our pricing depends on the size of your home, the type of clean, and whether it's a once-off or recurring service. Most residential cleans use fixed package pricing so you get a clear number upfront — from around $120 for an ongoing maintenance clean and $155 for our most popular Signature Reset. For larger or custom jobs we can also quote hourly at $75 per hour with a 2-hour minimum. The fastest way to see your price is our 60-second instant quote.

Yes, always — we'll never charge you for a quote. For most homes we can quote remotely from a few details. For larger, end-of-lease or commercial jobs we may recommend a quick walkthrough first, but that's just to make sure we get it right for you.

Both, depending on the job. For most residential clients we quote a fixed package price so you know exactly what to expect. For larger jobs, custom tasks or open-ended requests we can quote on an hourly basis at $75 per hour, with a 2-hour minimum. Once we know a little about the property, we'll recommend the best option.

The first clean takes longer because our team is learning the layout of your home and bringing everything up to a consistent standard from scratch. Once the home has been reset, ongoing maintenance cleans are more efficient — and that's reflected in the lower ongoing pricing.

For residential services, pricing is quoted inclusive of GST unless stated otherwise. For commercial quotes, GST may be shown separately on the proposal.

All three cover the same core areas of your home — the difference is the level of detail and time. Basic Refresh is a lighter maintenance clean for homes already in good shape. Signature Reset is our most popular option: detailed, and designed to properly reset the home and hold a consistent standard. Intensive Clean is our most thorough, ideal for heavy build-up, move-in/move-out, end-of-lease or a full deep reset.

For most first-time clients we recommend the Signature Reset. It lets us properly reset the home, learn the layout, and bring everything up to a consistent standard before moving into ongoing maintenance. If there's significant build-up, the Intensive Clean is the better starting point.

Our cleans cover the main living areas, kitchen, bathrooms and bedrooms — dusting, surface wiping, vacuuming, mopping and the general presentation of the home. The exact inclusions depend on the package you choose, and we're happy to send through the full checklist for any package so you can see precisely what's covered before booking.

Absolutely — we offer once-off cleans as well as recurring weekly and fortnightly services. For first-time or once-off clients we usually recommend the Signature Reset, as it properly resets the home and brings it up to our standard. If there's significant build-up, the Intensive Clean is the better fit.

Each appointment includes travel, setup, pack-down, equipment handling and scheduling. Our minimum booking is 2 hours, which ensures the team has enough time to complete the clean to our standard without rushing.

No — many clients aren't home during the clean. We just need clear access instructions before the appointment, whether that's a key, a lockbox code or entry notes. Lockboxes are a great option, and we store all access details securely in your booking notes.

A light tidy beforehand makes a big difference. Picking up clutter, clearing benches and floors, securing valuables, confirming access is in place, and letting us know about pets all help. It means the team spends their time cleaning rather than tidying — so you get a more detailed result.

Where possible, we assign the same cleaner or team to recurring clients. It can vary with availability or leave, but if your regular cleaner is unavailable we'll arrange a suitable replacement and let you know in advance where we can.

Yes — we offer both. Fortnightly is our most common option, but weekly is a great fit for busy households or anyone who prefers a higher level of ongoing maintenance. You can switch between them later, subject to availability.

Yes — please give as much notice as possible and send through a couple of alternative days and times. A cancellation or lockout fee may apply for late cancellations, particularly if the cleaner has already been scheduled or is on the way. We confirm the exact policy at the time of booking.

No. We bring our own professional equipment and eco-conscious, low-tox products. If you'd like a specific product used, just let us know before the appointment.

For safety and liability reasons our cleaners don't move heavy furniture. We clean around furniture and under accessible areas. If you'd like underneath cleaned, we ask that heavy items are moved before the appointment where possible.

These aren't part of our standard recurring cleans, but they can be added as extras — or are included in end-of-lease and Intensive Cleans depending on the quote. Internal windows and tracks can be included; external or high windows may need a specialist. For ovens, we can include them in deep cleans or arrange a trusted specialist on your behalf.

Yes, as long as it's safe for our team. Just let us know in advance if you have pets and whether they'll be secured, inside, outside or free-roaming during the appointment.

We can clean minor surface mould in bathrooms and wet areas where it's safe to do so — heavy or embedded mould may need a specialist treatment. For safety, our cleaners don't climb ladders or work at height, but we clean high areas that are safely reachable with standard extension tools.

Yes. Klean Bean Collective carries $20M public liability insurance, and police checks are part of our onboarding process. We place a strong emphasis on reliability, professionalism and attention to detail when bringing people into the team.

For Signature Reset and eligible standard cleans we have a re-clean policy: if something within the agreed scope is reported within the required timeframe, we'll review it and make it right. We confirm the applicable policy at the time of booking.

We want to know — just send through photos and specific details of the areas you're unhappy with, ideally within 24 hours of the clean. That helps us review it properly against the scope and work out the best way to put it right.

We take it seriously. Send through photos, a description of the item, and when you noticed the damage. We'll review it with the cleaner, check the job notes, and assess the next step properly — we're fully insured for genuine peace of mind.

Yes. Send through the dates you'll be away and when you'd like to resume, and we'll do our best to hold your regular spot. Many clients also have us clean while they're on holiday — we just need clear access instructions before the appointment.

Yes — just let us know in advance so we can confirm whether it changes the price or the time required. Extra tasks may need an adjusted quote or a slightly longer appointment.

Once the home has been reset and we're maintaining it regularly, the clean is generally more efficient — and that's reflected in the ongoing rate for recurring clients. Any discount is always confirmed clearly in your quote before booking.

For most clients, payment is due after the clean once the invoice is issued, unless arranged otherwise. We accept card and bank transfer so receipts can be issued properly; for recurring services we may keep a card on file to keep things simple.

Yes. End-of-lease, move-in and move-out cleans are more detailed than standard cleaning and built around property-manager expectations. The property should ideally be empty so we can access cupboards, floors, skirting boards and all surfaces. We provide a detailed invoice for your agent on completion.

We don't guarantee bond return — that decision sits with the agent or landlord and can involve factors outside our control. What we do guarantee is that we clean to the agreed scope, and if the agent flags an in-scope item within the required timeframe, we'll review it under our re-clean policy.

Yes — for end-of-lease, move-in/move-out and Intensive Cleans, inside cupboards and drawers, oven and rangehood, and internal windows and tracks can all be included depending on the quote. Please make sure cupboards and drawers are empty before the appointment, and let us know the condition so we can allocate the right time.

Yes — we clean offices, showrooms and sites across the south-east, with structured checklists, quality reporting and flexible scheduling. Send through the location, size, preferred frequency and any specific requirements and we'll put together a quote.

Yes. For most commercial clients we recommend cleaning before opening, after hours or during quieter periods to minimise disruption. After-hours availability depends on location, schedule and scope — send through your preferred times and we'll confirm.

Yes — Klean Bean Collective is fully insured and can provide the relevant documentation where required. We also offer trial cleans for commercial sites, which are a great way to assess fit and scope before setting up an ongoing arrangement.