Terms & Conditions

1About these terms

In these terms, “Klean Bean”, “we”, “us” and “our” mean Klean Bean Collective Pty Ltd. “You” and “the client” mean the person or business booking our services. “Services” means the residential, commercial, end of lease, Airbnb turnover, builder’s clean or other cleaning work we agree to perform.

These terms apply to every quote, booking and clean unless we agree something different with you in writing. They work alongside our Privacy Policy and our Exclusion List, which both form part of this agreement.

2Quotes & estimates

Our online instant estimate is a guide based on the information you give us. The final price may be adjusted once we’ve seen the space, confirmed its size and condition, or if the scope changes on the day. Where this happens, we’ll let you know before any extra work begins.

Written quotes are valid for 30 days from the date we issue them, unless we state otherwise. Quotes assume the home or site is in a reasonable, uncluttered condition and that we have safe, ready access.

3Bookings & scheduling

A booking is confirmed once we’ve agreed a date and service with you. We’ll usually provide an arrival window rather than an exact minute, because travel and earlier jobs can shift slightly. We’ll always do our best to keep you informed if timing changes.

For recurring cleans (weekly, fortnightly or monthly), we’ll hold your regular slot and aim to send the same trusted cleaner where possible. If we ever need to adjust your recurring schedule, we’ll give you as much notice as we can.

4Pricing, GST & payment

All prices are quoted in Australian dollars and include GST. Klean Bean Collective Pty Ltd is registered for GST, and a tax invoice is provided for every clean.

• Payment is due on completion of the clean, unless we’ve agreed account terms with you in writing (for example, recurring commercial clients).
• We accept bank transfer and card payments. Cash can be accepted by arrangement — please speak to your assigned cleaning technician.
• Invoices are issued through our accounting system. For account clients, payment terms are shown on each invoice.
• If an invoice remains unpaid past its due date, we may pause future bookings until the account is settled and may recover reasonable costs of collection.

5Cancellations, rescheduling & lockouts

We hold your time slot and turn away other work to keep it, so notice matters. To be clear:

• 24+ hours’ notice — reschedule or cancel free of charge.
• Less than 24 hours’ notice, or a no-show — a fee of 50% of the quoted clean value applies.
• Lockouts — if our team arrives and can’t safely access the property (no key, no answer, blocked entry, no power or water), it’s treated as a late cancellation and the 50% fee applies.

We understand life happens. If there are genuine, exceptional circumstances, talk to us — we’ll always try to be reasonable.

6Access, keys & alarms

You’re responsible for giving our team safe and timely access to the property. This can be in person, by lockbox, by key, or by another method we agree in advance.

If you provide keys, access codes or alarm details, we’ll handle them with care and only use them to carry out your clean. Please make sure we have any instructions we need for alarms, pets or parking before the day.

7Our team & conduct

Our cleaners are police-checked and trained to our standards. We use eco-conscious, low-tox products that are effective and safer for your family, pets and the environment. If you have a strong preference about products or surfaces (for example, sealed stone or delicate timber), let us know in advance so we can plan for it.

We expect a safe and respectful environment for our team. We reserve the right to pause or end a clean if a situation becomes unsafe, threatening or abusive, and a cancellation fee may apply in those cases.

8Our satisfaction & re-clean guarantee

We stand behind our work. If you’re not happy with any part of your clean, let us know within 72 hours and we’ll come back and re-clean the items in question at no extra charge.

To honour the guarantee, the re-clean must cover the same areas and condition as the original booking, and the property shouldn’t have been used heavily or cleaned by others in between. Our re-clean is the primary remedy we offer in place of refunds, except where the law requires otherwise (see clause 15).

9End of lease & bond cleans

For end of lease (vacate) cleans, our 72-hour re-clean guarantee applies: if your managing agent or landlord isn’t satisfied with the cleaning, send us their written report within 72 hours of the clean and we’ll return to re-clean the flagged cleaning items at no charge.

End of lease cleans are quoted on the property being empty of furniture and belongings unless otherwise agreed. Carpet steam cleaning, pest control and outdoor areas are not included by default — see our Exclusion List.

10What’s included & what’s not

The tasks included in your clean are those described in your chosen package or quote. Some tasks fall outside a standard clean for safety, insurance or practicality reasons — these are set out in our Exclusion List.

Many excluded tasks can still be arranged as a specialist or add-on service. Just ask and we’ll quote it separately.

11Your responsibilities

To help us give you the best result, please:

• Pick up clutter and personal items so surfaces and floors are clear to clean.
• Secure cash, jewellery and any valuable or irreplaceable items before we arrive.
• Let us know about pets, and secure them if needed for their comfort and our team’s safety.
• Ensure running water, power and reasonable parking or access are available.
• Tell us in advance about delicate surfaces, fragile items or areas you’d prefer we don’t touch.

12Valuables & fragile items

For everyone’s peace of mind, our team won’t move or handle high-value, antique, fragile or irreplaceable items (for example artwork, collectibles, heirlooms or the internals of electronics). Please secure these before your clean. We’re not able to accept responsibility for items that weren’t secured as requested.

13Damage, breakage & loss

We take great care in your home or workplace. In the rare event something is accidentally damaged by our team, tell us within 72 hours with details and, where possible, photos, so we can investigate fairly.

Where we’re responsible, our liability is limited to the reasonable repair or replacement of the affected item. We’re fully insured with $20 million public liability cover. We aren’t able to accept responsibility for:

• Pre-existing damage, wear and tear, or items already worn, loose or faulty.
• Valuables or fragile items that weren’t secured as requested.
• Damage caused by a defect in the property itself (for example, loose fittings or failing surfaces).

14Health, safety & the environment

The safety of our team and your space comes first. We may pause, reschedule or decline work where conditions are unsafe or fall outside our scope — for example, biohazards, heavy mould, pest infestations, or hazards at height. These situations are covered in our Exclusion List, and we’ll always talk you through the options.

15Liability & your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or removes those rights.

To the extent permitted by law, and apart from those non-excludable rights, our total liability arising from a clean is limited to re-performing the service or paying the cost of having it re-performed. We aren’t liable for indirect or consequential loss, or for matters outside our reasonable control.

16Photos & marketing

We sometimes take before-and-after photos of our work for quality records and to showcase results. We won’t publish images that identify you, your family or your address without your consent. If you’d prefer we don’t photograph your space at all, just let us know — that’s completely fine.

17Recurring services & cancellation

Recurring cleans continue on your agreed schedule until either of us ends the arrangement. You can pause or stop a recurring service at any time by giving us reasonable notice — ideally before your next scheduled clean. Individual visits remain subject to the cancellation policy in clause 5.

18Complaints & disputes

If something isn’t right, please contact us first — most things are sorted quickly with a conversation and, where needed, a re-clean. You can reach us by email or phone (details below). We’ll acknowledge your concern, look into it, and work with you toward a fair outcome.

19Privacy

We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. To understand what we collect and how we use it, please read our Privacy Policy.

20Changes to these terms

We may update these terms from time to time to reflect changes in our services or the law. The current version is always the one published on this page, with the “last updated” date shown at the top. The terms that apply to your booking are those in force when you book.

21Governing law

These terms are governed by the laws of Victoria, Australia, and any dispute will be dealt with by the courts of that state.