Terms & Conditions

These Terms & Conditions outline the requirements, expectations, and boundaries related to the provision of cleaning services by Klean Bean Collective. By booking a service, clients agree to the following:

1. Booking, Cancellation & Payment

1a. A 50% deposit is required for all first-time and deep cleans.

• Invoices are due within 3 business days of service completion.

1b. Cancellations:

• Must be made at least 48 hours in advance.

• Within 48 hours: 50% cancellation fee applies.

• Same-day cancellations or denied access: full charge applies.

• A No Electricity Fee applies if power is unavailable or wait time exceeds 20 minutes. Service may be forfeited in such cases.

2. Service Guarantee & Re-Clean Policy

If a client is dissatisfied, a free re-clean will be offered within 48 hours, provided:

• The issue is reported within 24 hours.

• The concern is deemed reasonable (Before-and-after photos are taken for internal quality control.)

• If re-cleaning is not possible due to scheduling, a refund may be considered.

3. Client Responsibilities

Clients must provide safe, accessible environments with power, running water, and minimal hazards.

3a. Clients are responsible for informing Klean Bean of:

• Any mobility, sensory, or accessibility needs.

• Delicate items or special cleaning instructions.

4. Health & Safety Compliance

Our staff:

• Use eco-friendly, low-toxicity products where possible.

• Wear PPE as required and follow proper lifting techniques.

• Do not handle hazardous materials or perform high-risk cleaning (see Exclusions).

• Smoking, vaping, or substance use is prohibited during work hours.

5. Safety Exclusion List

We do not clean or handle the following due to health and liability risks to view full list click learn more.

5a. Biohazards & Bodily Fluids

• Blood, feces, urine, vomit

• Pet waste or litter

• Pest infestations

• Hoarding (unless assessed)

• Needles or medical waste

5b. Mould

• Black or significant mould

• Hidden mould behind walls/ceilings
  (Small surface mildew may be cleaned upon assessment.)

5c. Fragile or High-Risk Items

• Chandeliers or ceiling fans above 2m

• Air conditioning interiors or filters

• Antique furniture (unless pre-approved)

5d. Electronics & Appliances

• Behind/under large appliances

• Inside electronics (e.g. PCs, printers)

5e. Outdoor & Hazardous Areas

• Roofs, gutters, or exterior walls

• Garden or landscaping tasks

• Construction debris (unless pre-approved)

• Hazardous waste (Mold, asbestos, solvents)

5f. Lifting

• Single staff cannot lift items >16kg

• Max lift limit (team): 25–30kg

6. Service Accessibility

We offer tailored support for clients with unique needs (e.g. sensory sensitivity, low-noise preferences). Please inform us of any requirements at the time of booking so we can best accommodate.

7. Liability & Damage Disclaimer.

Klean Bean Collective is not liable for:

• Pre-existing damage to property or furnishings

• Damage caused by improper installation or faulty surfaces (e.g. loose tiles, fixtures)

• Items not disclosed as fragile or of high value

7b. Clients are responsible for securing valuables, breakables, and personal items prior to cleaning.

8. Right to Refuse Service.

Staff may refuse service or leave the premises if:

• Conditions are unsafe

• There is harassment or threatening behaviour

• The scope of work differs significantly from the agreed booking

(In such cases, the client may still be charged a cancellation fee.)

9. Service Access Protocol

If the client will not be present, access must be arranged in advance via lockbox or key handover.

• Pets must be secured during service. Staff are not responsible for escaped pets.

• If access is denied on arrival, a full-service charge applies.

10. Force Majeure Clause

Klean Bean Collective is not liable for delays or cancellations caused by events beyond our control, including but not limited to:

• Extreme weather

• Power outages

• Illness or emergencies

We will reschedule affected services as soon as possible.